Privacy Policy

1. Introduction

This Privacy Policy explains how Iconic Jersey Pty Ltd, trading from Melbourne VIC, collects, uses, stores and discloses personal information when you visit https://iconicjersey.site or enquire about our custom sports jerseys and apparel retail services.

We handle personal information in accordance with the Privacy Act 1988 (Cth) and the 13 Australian Privacy Principles (APPs) contained within it.

2. Information we collect

We may collect the following types of personal information:

• Your name and contact details, including your email address, when you submit an enquiry, request a quote or place an order;
• Delivery addresses and sizing details necessary to fulfil jersey and apparel orders;
• Design preferences, artwork or logos you provide for customisation purposes;
• Information about how you use our website, including pages visited and browser type.

Where practicable, we collect personal information directly from you. We do not collect sensitive information unless it is reasonably necessary for our functions and you have consented.

3. How we use your information

We use personal information to:

• Respond to enquiries and prepare quotes for custom jerseys and apparel;
• Process, produce and deliver orders;
• Communicate about your order, including order updates and design approvals;
• Improve our website, products and customer service;
• Comply with our legal and regulatory obligations.

We will not use or disclose your personal information for direct marketing without providing a simple means for you to opt out, and we will honour any opt-out request promptly.

4. Disclosure of your information

We may disclose personal information to third parties where reasonably necessary, including:

• Printing and production partners who assist in manufacturing custom jerseys;
• Courier and freight providers engaged to deliver your order;
• Payment processors and professional advisers such as accountants;
• IT service providers who host or maintain our systems.

We take reasonable steps to ensure any third party handles your information in accordance with the Australian Privacy Principles. We do not sell your personal information to anyone.

5. Cookies and website analytics

Our website may use cookies and similar technologies to improve your browsing experience and analyse website traffic. Cookies are small files stored on your device. You can configure your browser to refuse cookies, though some features of the website may not function correctly as a result.

6. Data security

We take reasonable steps to protect personal information we hold from misuse, interference, loss and unauthorised access, modification or disclosure. When information is no longer required for the purpose for which it was collected, and we are not required to retain it by law, we will take reasonable steps to destroy or de-identify it.

7. Access and correction

Under the Australian Privacy Principles, you have a right to request access to the personal information we hold about you and to request corrections where that information is inaccurate, out of date, incomplete, irrelevant or misleading.

To make a request, please email ceo@iconicjersey.site. We will respond within a reasonable period. There is generally no charge for access requests, however we may charge a reasonable fee where providing access requires significant effort.

8. Overseas disclosure

Some of our service providers, including hosting and email services, may be located outside Australia. Where personal information is disclosed overseas, we take reasonable steps to ensure the recipient is subject to obligations no less protective than the Australian Privacy Principles.

9. Complaints

If you believe we have breached the Australian Privacy Principles or otherwise mishandled your personal information, please contact us first so we can investigate and respond. We take privacy complaints seriously and aim to resolve them promptly.

If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC) via www.oaic.gov.au.

10. Changes to this policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal obligations. The current version will always be published on this page, together with the date of the most recent update.

11. Contact us

For any questions about this Privacy Policy or how we handle your personal information, please contact:

Iconic Jersey Pty Ltd
ABN 92 702 722 521
Melbourne VIC, Australia
Email: ceo@iconicjersey.site
Website: https://iconicjersey.site